TERMS OF SALE

Prices
The products will be sold at the price indicated, and the one that is collected at the moment of the order confirmation by the customer is valid. It reserves the right to modify prices, articles, offers and other commercial conditions without prior notice.

Taxes
The prices include in all cases the Value Added Tax (VAT), but no other tax, duty, fee or surcharge.

Payment method
The forms of payment accepted are:

1 PAYPAL / CARD:
The client will be taken to the PayPal website taking advantage of its secure payment platform.
Once in PayPal you can make the payment with a Paypal account or with a credit card, in no case will you accept cash on delivery.


Paypal can retain an amount as a deposit or insurance when you try to make a purchase with the card on the PayPal platform (usually a few cents or 1 €). This amount will reimburse PayPal in about a month.
The collection of this amount does not guarantee that the purchase is made.

2 WIRE TRANSFER

Once selected this option in the confirmation of your order will appear the information of the account number where you must make the deposit, likewise you will receive an e-mail with these same data. Orders paid through this modality will be valid for 5 business days starting from the day following the purchase. If in that period we have not received the payment, the order will be canceled and the products will return to the stock of the store. This type of payment takes 2-3 days to be effective, so the goods will not be sent until the payment is effective.

3 REDSYS CARD

Once selected this option will appear a small box that will take you from Redsys of BBVA. You can make the payment with your debit / credit credit card.

4 STRIPE

You can make this payment directly with your credit card. Without leaving the online store.

Delivery
Custom products, take a personalization time of 2a 5 days. Shipments take approximately 2-3 business days once the payment has been confirmed by the Customer. Once the package is delivered to the courier service, you will receive a message with the tracking number of your shipment. We are not responsible for possible delivery delays caused by the courier service. Shipments to Europe 2-6 days. Rest of the world 15-20 days.

Shipping

Please consult here

Conditions:
1. Shipments are made by courier service.
2 The shipping costs include in all cases the Value Added Tax (VAT), but no other taxes, fees, duties or surcharges.
3 Delivery is understood as the delivery of the items at home or address specified by the customer during the process of placing the order, limited as delivery areas above.
4 The delivery of orders to the courier service within a maximum period of 72 hours. We are not responsible for possible delivery delays caused by the courier services

Returns
If you are not satisfied with your purchase you can return it within 14 calendar days from the day you receive the products. For this we only ask you to notify us in writing by sending an email to info@quemolon.com indicating the necessary information to locate the purchase. For our part, the moment we receive your email, we will communicate, by email, the reception of it, indicating the process to follow. Custom products can not be returned ..

In the personalized and exclusive products for the client, no returns are made.

To comply with the return period, the communication regarding the return of the purchase must be sent before the corresponding deadline expires.

In the event that the return is for causes attributable to Quemolon (product defective or mismatched with the purchased reference) it will be Quemolon who will pick up the products and / or exchange them for the correct one taking care of the costs associated with this return and /or change.

Quemolon will proceed to make the refund within 14 calendar days from the date on which we are informed of the decision to return the purchase and will do so using the same means of payment used by the customer for the initial transaction. Quemolon reserves the right to withhold reimbursement until the products have been received.

Copyright
All illustrations, store name and photos of the store are protected by intellectual property law. Any missuse can be legally pursued.

Data Protection
For the realization and monitoring of purchases or other customer services that may be implemented in the future, you must register your personal data and choose a password for access to restricted areas that require prior identification. This will prevent its completion in the following. When you register with our server or place an order, your personal and domiciliary data, as well as the transactions carried out and in progress, are incorporated into our database, used only to process the order, as well as to carry out your order. tracing. If you have given your express consent, and as long as you do not revoke it, you will also use it to send information about offers and services that may be of interest to you. At any time you can modify the data of your customer record (change of address, telephone ....) Or ask us for a reminder of your password if you have forgotten it.

Likewise, we inform you that, in accordance with the Organic Law 15 / 1999 of 13 of December, of Protection of Personal Data, and other current legislation on data protection, the personal data contained in this form will be incorporated into a file owned by Quemolon.com for the purpose of channeling requests for information, suggestions and complaints from clients for its management and resolution. The customer can exercise the rights of access, rectification, opposition and cancellation by contacting Quemolon.com, in the email info@quemolon.com
Our website uses cookies. A "Cookie" is a small file that is stored on the user's computer and allows us to recognize you. The set of "cookies" helps us improve the quality of our website, allowing us to control which pages our users find useful and which do not.
Cookies are essential for the functioning of the internet, providing innumerable advantages in the provision of interactive services, facilitating navigation and usability of our website. Keep in mind that cookies can not damage your computer and, in turn, that they are activated help us identify and resolve errors.

In spite of this you can disable the use of cookies from the configuration of your Internet browser or you can establish certain policies that allow you to activate a private mode through which cookies are always deleted after your visit.